How to Prepare for Your Aquastar Cleaning Visit
A successful cleaning visit starts with clear communication. Let Aquastar know how our team will enter your home, what needs attention, and how to reach you if a question comes up. The guidance below explains access arrangements, arrival times, payment, and cancellations.
Before your visit, tell us which areas need attention and whether any surfaces require special care. Share relevant manufacturer instructions, existing damage, product sensitivities, and information about pets or access restrictions.
Discuss additional requests with our office so we can confirm whether they are included in your scheduled service. Clear expectations help both you and our team prepare for the appointment.
Arrange Access to Your Home
If you will be away during your appointment, arrange an agreed access method with our office beforehand. Options include a combination key lockbox or providing our office with a copy of your house key in advance.
Share access instructions and any lockbox details privately with our office. Please avoid leaving an unsecured key outside. Let us know before your appointment if your access arrangements change.
Plan for an Arrival Window
Traffic, road delays, and earlier appointments can affect our team's arrival time. For this reason, we cannot promise an exact arrival time.
Contact our office to discuss the expected arrival window and any scheduling concerns. Arranging access in advance can help you plan your day without needing to remain home until the team arrives.
Contact Our Office With Questions or Concerns
If you have a question about your service or a concern about completed work, please contact our office directly at (678) 581-9951. This gives us a central point of contact to review the details and coordinate a response.
You do not need to wait for a major issue to call. Let us know which area or task you are asking about and the date of your cleaning so we can understand your concern.
Allow More Time for the Initial Cleaning
Your first cleaning generally takes longer than a recurring visit. Areas with accumulated dust or buildup may need additional attention, and the time required depends on your home's condition and the agreed work.
Please mention any timing constraints when scheduling so our office can discuss them with you.
Payment
Payment is due on or before the time of cleaning. You can use our Pay Online page or arrange payment with our office.
If you will be away and plan to leave payment at home, agree on a suitable location with our office beforehand.
Mailed payments should be sent in advance so they arrive by the payment due date:
Aquastar Cleaning Services
1943 Shiloh Valley Trail
Kennesaw, GA 30144
Call our office at (678) 581-9951 if you have questions about payment arrangements before your appointment.
Appointment Cancellations
Aquastar does not require you to sign a contract. If you need to cancel a scheduled appointment, please give us at least 24 hours' notice by contacting our office at (678) 581-9951.
Providing notice helps us adjust the team's schedule. If you need a different appointment date, contact us to discuss availability.